FAQ for Astar Coins

What are Astar Coins?

Astar Coins are an in-app currency used by tutors to apply for job listings on the Astar Tutors platform. Every application for a tuition assignment will consume 100 Astar Coins.

Why is there a need for Astar Coins?

The implementation of Astar Coins seeks to improve the quality of tutor applications for the benefit of both tutors and parents. The implementation of an application fee serves to encourage tutors to submit strong and well-written tutor applications, which will stand them in better stead of getting selected by parents. By submitting a strong tutor application, not only will tutors stand a higher chance of being selected, but it will also reflect a high degree of professionalism that helps to establish legitimacy. Parents benefit from receiving higher quality applications from serious applicants who take pride in their work and tutoring services.

How much do Astar Coins cost?

$1.50 for 100 Astar Coins. We also provide bundle discounts, where you may buy a package of 300 or 500 coins for a highly discounted price. 300 coins go for $3 and 500 coins go for $4.

Is my payment secure?

Yes! The payment system is powered by Stripe, which is also used by companies such as Amazon and Deliveroo. You may read more about security at Stripe at https://stripe.com/docs/security/stripe.

What is the refund policy?

Refunds will only be considered in a situation where the listed assignment is edited by the agent, parent, or student in a manner that would exclude tutors who have already applied for the assignment from qualifying.

Illustration: The original listing does not specify a gender requirement causing both male and female tutors to apply. The next day, the agent edits the listing to indicate that only female tutors will be considered. Refund requests from male tutors who applied for the job before the listing was edited will qualify for a refund.

Tutors who apply for such a listing after it has been edited will not be eligible for a refund.

Refunds will be provided in terms of Astar Coins only and there will be no cash refunds.

Please note that it is the responsibility of the affected tutors to request for a refund within seven (7) days of the date the listing was edited at (insert link to refund form).

Apart from the above mentioned, there will be no refunds provided upon purchase or redemption of Astar Coins.